FAQ
Letters from Skye
Available for Australia and International shipping
SIGN UP PERIOD
Sign up anytime within the month to receive that month's mail as your first letter.
For example:
Sign up anytime during July and your first letter will be the July mail. Your subscription will then continue with each new month's letter until you choose to cancel.
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PROCESSING TIME
Mail will be sent out on the 22nd of each month with the intention of arriving during the following weeks.
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SHIPPING TIME
All letters are sent via stamped mail, therefore tracking will not be available.
Estimated shipping times:
Domestic: 1–2 weeks
International: 2–5 weeks
Please allow extra time as stamped mail can occasionally experience delays.
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BILLING
After your initial payment, your monthly subscription will automatically renew on the same date each month.
If your payment fails, you will receive a notification and be given time to retry your payment before your subscription is automatically cancelled.
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CHANGE OF ADDRESS / CANCELLATION
To cancel or make changes to your subscription, please log into your customer portal.
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RETURNS & REFUNDS
Unfortunately, refunds are unavailable for change of mind purchases. Mail lost due to incorrect addresses may be replaced once for a small replacement fee.
From SkyeN Clothing
Available for shipping within Australia only
SHIPPING TIME
All clothing orders are shipped via Australia Post with tracking included.
Estimated delivery times:
Standard Shipping: up to 7 business days
Express Shipping: 2–3 business days
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SHIPPING FEES
Standard Shipping: $10 AUD
Express Shipping: $15 AUD
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RETURNS & REFUNDS
Unfortunately, we are unable to offer refunds for change of mind purchases.
However, if your item does not fit correctly, we are happy to offer:
- an exchange (shipping fee applies), or
- store credit valid for 2 months.
For further questions or enquiries, please contact me via email at: s.k.y.e.n@outlook.com or through our contact form 𑣲⋆